kindom Privacy Policy

This page describes what we collect when you use kindom and how we keep that data protected. We at kindom handle your personal information — email address, payment details, identification documents, betting history — with the same security standards applied across the gaming and financial services industries. Every piece of data you provide to kindom is encrypted in transit and at rest, stored on secure servers, and never shared with third parties without your explicit consent or legal requirement.

Our kindom privacy practice centres on transparency and user control. When you register, deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), or place a bet, we collect only the information necessary to process your request. We explain what we collect, why we collect it, and how long we retain it. If you have questions about your kindom data, our support team can access your account history and explain exactly what we hold.

We undertake to comply with applicable data protection principles. We do not sell your information to advertisers, marketing firms, or data brokers. We use your kindom data solely to operate our platform, settle your bets, process your payments, and communicate with you about your account. You retain the right to request access, correction, or deletion of your kindom data at any time.

What We Collect When You Use kindom

We collect several categories of information to operate our kindom platform. When you register, we ask for your email address and a password. We use your email to verify your identity during signup and to send account notifications — deposit confirmations, bet settlements, password resets. We never share your kindom email with third parties or use it for unsolicited marketing.

During identity verification, we ask for a government-issued ID (national ID, passport, or driver's license) and proof of residence (utility bill, bank statement, or rental agreement). We collect these documents to comply with anti-money-laundering regulations and to prevent fraud. We store your ID photo and residence proof encrypted and separate from your betting history. Our kindom team uses these documents only for verification; we do not share them with payment providers or third-party vendors unless legally required.

When you deposit funds to kindom via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, we collect transaction records — the amount, date, and payment method. We do not store your full payment card numbers, wallet secrets, or banking credentials; your payment app or bank handles that encryption. Our kindom gateway receives only a confirmation that the transaction succeeded. We retain deposit records for accounting and fraud detection purposes.

We collect your betting history — every market you view, every bet you place, every result that settles. This kindom data helps us track market activity, detect unusual patterns (potential fraud or manipulation), and settle disputes. Your betting history is attached to your kindom account and remains private unless you authorize access to it.

We collect technical data when you use kindom — your device type (Android, iOS, desktop), browser type, IP address, and timestamps of your activity. We use this kindom technical data to maintain platform security, debug errors, and understand how users navigate our sportsbook and casino. We do not track your location via GPS or use your technical data to build a profile of you outside the kindom platform.

How We Use Your kindom Data

We use your kindom data for five core purposes. First, we operate the platform — your email and password let you log in, your ID and proof of residence let us verify your account before withdrawal, your betting history lets us settle your bets. Second, we process payments — deposit and withdrawal records flow to our payment processors (your bank or wallet app) to confirm transactions. Third, we detect fraud — we scan betting patterns, account activity, and payment anomalies to prevent money laundering and account takeover.

Fourth, we communicate with you — we send kindom account notifications (bet settlements, deposit confirmations, password resets) and respond to your support inquiries. Fifth, we comply with law — if a court orders us to disclose your kindom data, or if we detect activity that violates our terms or local law, we may share your information with law enforcement or regulators. We will notify you of compulsory disclosure wherever possible.

Third-Party Processors and Data Flow

We use third-party service providers to operate kindom, but we retain responsibility for your data. Our payment processors (local payment, online payment, e-wallet, mobile banking, local payment, online payment, and the banks e-wallet, mobile banking, local payment, online payment) receive only transaction records — they see that a deposit or withdrawal occurred, but they do not access your kindom betting history, account password, or ID documents. Our email provider sends kindom notifications on our behalf but does not store your betting data.

Our servers may be located in jurisdictions outside Indonesia. This means your kindom data crosses international borders when stored or processed. We ensure all transfers are encrypted and that our server locations comply with standard data protection practices. We do not store raw unencrypted data in locations without adequate security.

We do not use third-party analytics services (Google Analytics, Mixpanel, etc.) that would track your kindom behaviour outside our platform. We measure site performance using our own logs only. We do not embed social-media trackers (Facebook Pixel, etc.) on kindom. This means your kindom usage is not tracked by external marketing platforms.

Cookies and Tracking on kindom

We use cookies on kindom to maintain your login session and remember your preferences. Session cookies expire when you close your browser. Persistent cookies (lasting up to one year) remember your language preference and saved filters so you do not need to reconfigure kindom each visit. You can disable cookies in your browser settings, though this may prevent kindom from functioning correctly.

We do not use cookies to track you across other websites or to build an advertising profile. Third-party cookies (from Google, Facebook, etc.) are not placed on kindom. If you see tracking cookies when using kindom, please contact our support team so we can investigate.

Your Rights Regarding kindom Data

You have the right to access your kindom data. Log into your account and navigate to Account Settings to review your email, phone number, and betting history. You can request a complete data export by contacting our support team with your account email — we will provide a downloadable file of all your kindom information within standard response windows.

You have the right to correct inaccurate data. If your email, phone, or personal details are wrong in your kindom account, contact support and we will update them. You have the right to delete your kindom account and associated data, though we may retain betting records if required by law or for dispute resolution.

You can request that we stop sending kindom emails by using the unsubscribe link in any notification email or by updating your preferences in Account Settings. However, we will continue to send account security alerts (login attempts, password resets, etc.) to protect your kindom account.

Data Retention and Account Closure on kindom

We retain your kindom data only as long as necessary. Your email, password hash, and ID documents remain in our system for the lifetime of your account. Once you close your kindom account, we retain betting records and transaction history for seven years to comply with anti-money-laundering regulations and tax reporting requirements. After seven years, we delete this data permanently.

If you request deletion of your kindom account, we will deactivate your login within one business day and begin data deletion after the seven-year retention window. We cannot expedite this process due to legal requirements. Your personal information (email, ID, payment details) will be deleted, though aggregate betting statistics (e.g., "X bets placed") may be retained for platform analytics.

Security of Your kindom Data

We protect your kindom data using industry-standard encryption. Your password is hashed using bcrypt or similar; we do not store plaintext passwords, so even our staff cannot see it. All data in transit to kindom uses TLS 1.2 or higher encryption. Your ID documents and proof of residence are encrypted at rest on our servers. We conduct regular security audits and penetration testing to identify vulnerabilities before they can be exploited.

If a kindom data breach occurs — meaning an attacker gains unauthorised access — we will notify you within 72 hours of discovery. We will explain what data was compromised, what steps we are taking to remediate, and what you should do to protect yourself (e.g., change your password). We maintain cybersecurity insurance to cover costs of breach notification and remediation.

Contact Us About Your kindom Privacy

If you have questions about what kindom collects, how we use your data, or want to exercise your data rights, contact our support team via email. Provide your account email and a clear description of your request. We will respond in English within standard business-day windows. We can provide data exports, correct your account information, and explain our data practices in detail.

If you believe we have violated your privacy rights or this policy, you have the right to lodge a complaint with your local data protection authority or privacy regulator. We undertake to cooperate with any formal investigation and to remedy violations promptly.

Related guides